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Billing: charged after auto-renewal was turned off, plus 16 card charges not shown in any account. No reply by email or X.

Aperta
  • Qualcosa non va?
#60 0 commenti 0 reazioni 0 assegnatari Vedi su GitHub

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Valutazione

Difficoltà
4/5
Tempo stimato
3-5 giorni
Idoneità per principianti
25/100
Tipo di issue
Bug
Chiarezza
Abbastanza chiara
Stato di attività
Attiva
Ambito
payments

Direzione di ricerca

The report concerns subscription billing, auto-renewal, and charges missing from account histories, but names no code files, tests, or entry points. Start by reviewing the billing records and support history for the reported dates and amounts; done means the billing team explains the unlisted charges, addresses charges after auto-renewal was disabled, and confirms cancellation.

Scritto dal modello di indicizzazione a partire dal testo della issue.

Descrizione

Hello MiniMax team,

I'm sorry to raise a billing issue here, but I have had no response through the official channels and the charges are continuing. I'd appreciate it if someone could pass this to the billing/support team.

Summary

  • Account: Google sign-in on platform.minimax.io
  • Card: Visa ending 1141
  • The plan page shows "Auto-renewal off", and it was turned off well before these charges. I was still charged $50 on 2026-08-28 and $50 on 2026-09-27.
  • In June 2026 my plan was changed from Monthly Plus ($20) to Monthly Max ($50) without my request.
  • Since July 2025 my card has been charged 20 times by MiniMax, $1,133.94 in total. Only 6 payments ($240) appear in my platform.minimax.io payment history, and agent.minimax.io shows no payments.
  • 16 charges ($933.94; amounts of $19, $39, $69 and $68.94, from 2025-07 to 2026-05, descriptor "MINIMAX AGENT SINGAPORE") do not appear in any account history I can see.

Contact attempts (no reply to any of them)

Request
Could a member of the billing team please contact me at [email protected] to:

  1. explain which account the 16 unlisted charges belong to,
  2. refund the charges made after auto-renewal was disabled, and those I cannot match to any account, and
  3. confirm in writing that all subscriptions on this card are cancelled.

I'm happy to share order IDs and screenshots privately by email. Thank you.

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