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Billing: charged after auto-renewal was turned off, plus 16 card charges not shown in any account. No reply by email or X.

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#60 0 comentarios 0 reacciones 0 asignados Ver en GitHub

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Evaluación

Dificultad
4/5
Tiempo estimado
3-5 días
Aptitud para principiantes
25/100
Tipo de issue
Error
Claridad
Bastante claro
Estado de actividad
Activo
Área
payments

Línea de trabajo

The report concerns subscription billing, auto-renewal, and charges missing from account histories, but names no code files, tests, or entry points. Start by reviewing the billing records and support history for the reported dates and amounts; done means the billing team explains the unlisted charges, addresses charges after auto-renewal was disabled, and confirms cancellation.

Escrito por el modelo de indexación a partir del texto del issue.

Descripción

Hello MiniMax team,

I'm sorry to raise a billing issue here, but I have had no response through the official channels and the charges are continuing. I'd appreciate it if someone could pass this to the billing/support team.

Summary

  • Account: Google sign-in on platform.minimax.io
  • Card: Visa ending 1141
  • The plan page shows "Auto-renewal off", and it was turned off well before these charges. I was still charged $50 on 2026-08-28 and $50 on 2026-09-27.
  • In June 2026 my plan was changed from Monthly Plus ($20) to Monthly Max ($50) without my request.
  • Since July 2025 my card has been charged 20 times by MiniMax, $1,133.94 in total. Only 6 payments ($240) appear in my platform.minimax.io payment history, and agent.minimax.io shows no payments.
  • 16 charges ($933.94; amounts of $19, $39, $69 and $68.94, from 2025-07 to 2026-05, descriptor "MINIMAX AGENT SINGAPORE") do not appear in any account history I can see.

Contact attempts (no reply to any of them)

Request
Could a member of the billing team please contact me at [email protected] to:

  1. explain which account the 16 unlisted charges belong to,
  2. refund the charges made after auto-renewal was disabled, and those I cannot match to any account, and
  3. confirm in writing that all subscriptions on this card are cancelled.

I'm happy to share order IDs and screenshots privately by email. Thank you.

Lenguaje dominante
Sin datos de lenguaje
Estrellas
363
Forks
64
Sin PR fusionados en 30 d

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Primeros pasos

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  2. Comenta en el issue que vas a ocuparte — evita que dos personas hagan lo mismo.
  3. Haz un fork del repositorio y trabaja en una rama.
  4. Abre un pull request que haga referencia al número del issue.

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