The escalade task doesn't appear in sent notifications
维护者通常 1 天内回复
还没有人认领这个 Issue。
评估
调研方向
Reproduce the issue using the listed escalation and notification steps, then trace the notification generation for the "New group in assignees" event and its timeline-item list. Done means the notification for an escalation includes the latest escalation rather than showing it only in the next notification.
由索引模型根据 Issue 内容生成。
描述
Code of Conduct
- I agree to follow this project's Code of Conduct
Is there an existing issue for this?
- I have searched the existing issues
GLPI Version
11.0.9
Plugin version
2.10.8
Bug description
Notifications for "new group in charge" are triggered on ticket escalation but do not display the escalation in the list of timeline items.
However, it appears in subsequent notifications. I suppose the notification text is computed before the escalation is actually added to the ticket.
Relevant log output
Page URL
No response
Steps To reproduce
- Escalation tasks are public
- Configure a notification with standard "Tickets" template (are any other template including the list of timeline items) to be sent on the "New group in assignees" event
- Escalate a ticket and check the notifications : the escalation does not appear
- Escalate once again : the previous escalation appears, but not the latest
Your GLPI setup information
No response
Anything else?
No response
- 主要语言
- PHP
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- 没有 Dockerfile 或 Docker Compose 文件
- 有 Pull Request 模板
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