Intermittent print problems HP Color LaserJet Pro MFP M479

首先检查 GemischteZahlen.pdf.log 和 system.info.txt，然后使用 Issuesprinting.zip 中的 PDF 重现 issue 中描述的打印尝试。将 xreader 的行为与 Chromium 的成功打印路径进行比较。当受影响的 PDF 能够从 xreader 成功打印，或将失败范围缩小到一个已记录的原因时，即视为完成。

Distribution

Mint 21.2

Package version

3.8.5

Frequency

Only occasionally

Bug description

We have a networked HP m479fdw color printer that we print to from Linux mint. Virtually all of the time it works without any difficulties for all applications. In the rare case that the document does not print, xreader appears to be going through the process of printing but nothing is printed and no error seems to be generated. The printer does not seem to be contacted during this process according to the printer. I cannot determine what makes a PDF printable and what not. It does not seem to be based on the overall size or number of pages. The problem does not seem to be limited to one specific computer, this problem has occurred on two other computers.

However, I was surprised when these documents were able to be printed when viewing it in chromium and printing it from there. I have had mixed results with printing these documents via various web browsers, but have had success with chrome/chromium (specifically Brüche erweitern und kürzen.pdf, none of the attached documents could be printed using xreader)

I am attaching a file with system info, a zip with 3 files that do not print and a debug log file from xreader. The debug log file is the result of starting up xreader with a file passed in on the command line, the file was printed and then the xreader was exited.

Steps to reproduce

run xreader with one of the pdf files as a argument, print the printer icon and select the printer and press ok.

Expected behavior

The document should print

Additional information

system.info.txt

Issuesprinting.zip

GemischteZahlen.pdf.log

GemischteZahlen.pdf