Refund demand - 10 unauthorised NANONOBLE PTE. LTD. charges totalling Rs. 25,088.98 (HDFC card 9248)
还没有人认领这个 Issue。
评估
- 难度
- 1/5
- 预计耗时
- 1 小时以内
- 新手友好度
- 1/100
- Issue 类型
- 缺陷
- 描述清晰度
- 需要澄清
- 活跃度
- 活跃
- 领域
- payments
调研方向
The issue reports alleged recurring card charges and requests refunds, invoices, and cancellation of stored payment methods, but it does not identify a code change or repository entry point. Issues 18, 39, and 42 are cited as related reports; this is a customer support and payment dispute, with no implementation task or completion criteria for a contributor.
由索引模型根据 Issue 内容生成。
描述
Dear MiniMax Team,
This is a public escalation of a matter that the support channels have not resolved.
The facts
Ten charges totalling Rs. 25,088.98 (about USD 280) were taken from my HDFC Bank credit card ending 9248 under the descriptor NANONOBLE PTE. LTD. between 13 February 2026 and 14 October 2026.
- 13 Feb 2026 - Rs. 2,224.09
- 15 Mar 2026 - Rs. 2,182.58
- 14 Apr 2026 - Rs. 2,205.96
- 15 May 2026 - Rs. 2,264.83
- 15 Jun 2026 - Rs. 2,254.62
- 24 Jun 2026 - Rs. 4,919.35
- 16 Jul 2026 - Rs. 2,273.62
- 15 Aug 2026 - Rs. 2,252.85
- 14 Sep 2026 - Rs. 2,260.93
- 14 Oct 2026 - Rs. 2,250.15
What your team has confirmed
Your reply of 15 October 2026 confirmed the charge of 24 June 2026 (Rs. 4,919.35) under [email protected]. That admission covers one charge. The other nine remain unrefuted, and three of them (15 August, 14 September and 14 October 2026) were taken after the subscription expired on 25 July 2026.
What is missing
No invoice or receipt was ever delivered for any of the ten charges, by email or on the platform, and no pre-debit notice was given. The identification your team requested sits in your own payment records, matched by date and amount, which I have already provided.
What I asked for
My emails of 14, 16, 17 and 19 October 2026, including a 48-hour deadline and a formal escalation to your founder and chairman Dr Yan Junjie and the Nanonoble Pte. Ltd. board, produced no substantive reply. I asked for the refund of Rs. 25,088.98 to card 9248, invoices for all ten charges, and cancellation of every stored payment method on both accounts ([email protected] and [email protected]).
What happens next
The 48-hour deadline passed without a reply. I am proceeding with the chargeback through HDFC Bank (case 1975109383) for the nine unrefuted charges, and I have filed with the Consumers Association of Singapore against Nanonoble Pte. Ltd. (UEN 202410771D). Your published terms state that refunds are refused except as required by applicable law; unauthorised recurring card debits fall within that exception.
Issues 18, 39 and 42 in this repository describe the same pattern from other users. I would prefer to settle this directly.
Regards,
G. R. Hari
Chennai, India
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从这里开始
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- Fork 仓库，在一个分支上完成修改。
- 提交 Pull Request，并在描述里引用这个 Issue 编号。
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