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Request for Refund - Coding Plan Service Quality Below Expectations

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评估

难度
5/5
预计耗时
一周以上
新手友好度
5/100
Issue 类型
缺陷
描述清晰度
需要澄清
活跃度
停滞
领域
payments

调研方向

该 issue 未指出任何仓库文件、测试或代码入口点；它涉及 Coding Plan 订阅的退款。在提供具体、可复现的产品问题和预期的代码变更之前，无法将其作为仓库贡献开始处理。

由索引模型根据 Issue 内容生成。

描述

Basic Information - Models Used

MiniMax M2 via Coding Plan ($50 USD subscription)

Basic Information - Scenario Description

I purchased the Coding Plan ($50 USD) on December 21, 2025 (Group ID: 2001568072258822525) via UnionPay. After testing the service for two days, I found that the coding capabilities and output quality significantly fall short of what was advertised in the marketing materials. The service does not meet the expectations for professional use, making it unsuitable for my intended purposes.

Is this badcase known and solvable?
Information about environment

Subscription Details:

  • Subscription: MiniMax Coding Plan ($50 USD/month)
  • Purchase Date: December 21, 2025
  • Group ID: 2001568072258822525
  • Payment Method: UnionPay
  • Platform: platform.minimax.io

Issue:
Service quality does not meet advertised standards. Requesting full refund due to non-conformity with described capabilities.

Call & Execution Information

Refund Request Details:

I am requesting a full refund of $50.00 USD to my UnionPay account for the following reasons:

  1. Service quality does not meet advertised specifications
  2. Coding capabilities significantly below expectations
  3. Output quality unsuitable for professional use
  4. Service purchased only 2 days ago (December 21, 2025)
  5. Under consumer protection laws (EU Digital Content Directive 2019/770, UK Consumer Rights Act 2015, FTC Act Section 5), I have the right to refund for services that do not conform to description

I have also sent formal refund requests to [email protected] and [email protected].

Description
Summary

I am formally requesting a full refund for the MiniMax Coding Plan subscription purchased on December 21, 2025. The service quality does not meet the advertised specifications and expectations.

Specific Issues
  1. Coding Output Quality: The generated code quality is significantly below professional standards advertised in marketing materials
  2. Performance: Response quality and accuracy do not match the capabilities described on platform.minimax.io
  3. Value for Money: The $50/month subscription does not deliver the promised value
Expected Resolution
  • Full refund of $50.00 USD to UnionPay account
  • Immediate cancellation of subscription to prevent future charges
  • Confirmation of refund processing timeline
Legal Basis

Under internationally recognized consumer protection principles:

  • EU Digital Content Directive (2019/770) Article 7
  • UK Consumer Rights Act 2015 Section 42
  • FTC Act Section 5 (USA)
  • "Fit for purpose" doctrine in common law jurisdictions

I am within my rights to request a full refund for services that demonstrably fail to meet advertised specifications within a reasonable timeframe (2 days since purchase).

Contact

Formal refund requests have also been sent to:

I look forward to a response within 5 business days. Thank you for your understanding and cooperation.

主要语言
Python
星标
101
派生
31
30 天内没有已合并 PR

环境准备

这个项目没有提供开发容器、Dockerfile 或贡献指南，环境需要你自己搭建：先看它的 README，通用步骤见我们的新手贡献指南。

从这里开始

  1. 先读完整个 Issue，再读项目的贡献指南。
  2. 在 Issue 下留言说明你要接手 —— 这能避免两个人做同样的事。
  3. Fork 仓库，在一个分支上完成修改。
  4. 提交 Pull Request，并在描述里引用这个 Issue 编号。

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