freescout-help-desk

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• IMAP_TIMEOUT in .env is ignored due to ClientManager merging vendor default timeout => 30

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  Difficulty 2/5 1-3 hours Newbie friendliness 62/100

  freescout-help-desk/freescout#5731 · 1 comment · Opened Oct 14, 2026

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• Attachment::saveFileToDisk() exists() loop becomes very slow with thousands of image.png / image001.png attachments on network/FUSE storage

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  Difficulty 3/5 1-2 days Newbie friendliness 35/100

  freescout-help-desk/freescout#5730 · 1 comment · Opened Oct 14, 2026

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• fetch_errors: php-imap Query error

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  Difficulty 4/5 3-5 days Newbie friendliness 30/100

  freescout-help-desk/freescout#5729 · 1 comment · Opened Oct 14, 2026

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• Missing `In-Reply-To` and `References` headers when sending follow-up replies on agent-initiated conversations before customer replies

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  Difficulty 4/5 3-5 days Newbie friendliness 45/100

  freescout-help-desk/freescout#5726 · 1 comment · Opened Oct 14, 2026

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• Follow-up to #5713: no response exceptions during disconnect() and setSeen() still fail fetch runs

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  Difficulty 4/5 1-2 days Newbie friendliness 28/100

  freescout-help-desk/freescout#5724 · 1 comment · Opened Oct 13, 2026

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• Setting to open conversations from search results in a new tab

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  Difficulty 4/5 3-5 days Newbie friendliness 45/100

  freescout-help-desk/freescout#5722 · 5 comments · 1 reaction · Opened Oct 13, 2026

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• Option "Start a new conversation when receiving..." not working

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  Difficulty 3/5 1-2 days Newbie friendliness 50/100

  freescout-help-desk/freescout#5716 · 2 comments · Opened Oct 9, 2026

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• Need APP_NO_PROXY variable to skip APP_PROXY for local domains / sites

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  Difficulty 4/5 3-5 days Newbie friendliness 52/100

  freescout-help-desk/freescout#5691 · 1 comment · Opened Oct 1, 2026

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• Forwarded messages don't carry embedded images (even with Embed Images Module)

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  Difficulty 4/5 3-5 days Newbie friendliness 45/100

  freescout-help-desk/freescout#5689 · 2 comments · Opened Sep 30, 2026

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• "Download all" fails with FileNotFoundException after FreeScout 1.8.243 storage changes

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  Difficulty 2/5 Under an hour Newbie friendliness 85/100

  freescout-help-desk/freescout#5682 · 1 comment · Opened Sep 30, 2026

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• Feature Request: merge tickets by toggle buttons on ticket list

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  help wanted

  Difficulty 4/5 3-5 days Newbie friendliness 48/100

  freescout-help-desk/freescout#5662 · 1 comment · Opened Sep 24, 2026

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• Feat request: Contact conversations don't include anything they were cced or recipients of

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  Difficulty 4/5 1-2 days Newbie friendliness 47/100

  freescout-help-desk/freescout#5656 · Opened Sep 21, 2026

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• Duplicate conversation created from a single self-addressed email with identical Message-ID (single mailbox, one fetch method)

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  Difficulty 4/5 3-5 days Newbie friendliness 48/100

  freescout-help-desk/freescout#5638 · 4 comments · Opened Sep 15, 2026

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• Conversations list: Customer column too narrow (thread counter cut off), Assigned To column takes too much space

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  Difficulty 2/5 1-3 hours Newbie friendliness 85/100

  freescout-help-desk/freescout#5632 · 1 comment · Opened Sep 12, 2026

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• Allow custom instructions / system prompts for summaries and reply drafts

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  Difficulty 4/5 3-5 days Newbie friendliness 54/100

  freescout-help-desk/AiIntegration#12 · 1 reaction · Opened Sep 12, 2026

• Persist ticket summaries instead of regenerating on every page load

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  Difficulty 4/5 3-5 days Newbie friendliness 48/100

  freescout-help-desk/AiIntegration#11 · Opened Sep 12, 2026

• Custom Statuses module

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  Difficulty 5/5 Over a week Newbie friendliness 15/100

  freescout-help-desk/freescout#5575 · Opened Aug 18, 2026

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• Is it possible to adjust the time in a user notification?

  May be free again A pull request for this issue was closed without being merged. Open

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  Difficulty 5/5 Over a week Newbie friendliness 20/100

  freescout-help-desk/freescout#5570 · Opened Aug 15, 2026

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• Old thread attachments are re-imported on each new reply

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  Difficulty 4/5 3-5 days Newbie friendliness 48/100

  freescout-help-desk/freescout#5311 · 9 comments · Opened Apr 2, 2026

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• Problem "CODE" formatting

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  Difficulty 3/5 1-2 days Newbie friendliness 52/100

  freescout-help-desk/freescout#5167 · 2 comments · Opened Jan 22, 2026

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• Incorrect Contact Info Displayed When Moving a Ticket After Reply

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  Difficulty 4/5 3-5 days Newbie friendliness 35/100

  freescout-help-desk/freescout#4987 · 1 comment · Opened Aug 25, 2025

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• Support the Project

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  Difficulty 1/5 Under an hour Newbie friendliness 10/100

  freescout-help-desk/freescout#288 · 14 comments · 60 reactions · Opened Jul 8, 2019

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• Just some positive feedback to the team

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  Difficulty 5/5 Over a week Newbie friendliness 35/100

  freescout-help-desk/freescout#233 · 36 comments · 50 reactions · Opened Jan 11, 2019

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