Docs contradiction: Provider credits "never expire / roll over" but unused balance forfeited at renewal

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Évaluation

Difficulté
4/5
Temps estimé
3-5 jours
Accessibilité débutants
35/100
Type d'issue
Documentation
Clarté
Plutôt claire
Activité
Active
Domaine
documentation, payments

Piste de recherche

Start by locating the Provider plan page and pricing page mentioned in the issue, then confirm the intended credit policy with the maintainers; the issue does not identify the relevant files or resolve the policy question. Done when both pages describe the same verified rollover or monthly-reset behavior; the reported forfeiture and renewal questions also need a substantive response.

Rédigé par le modèle d'indexation à partir du texte de l'issue.

Description

Summary

Hi team,

I'm on the Provider plan (individual-provider, $15/month).

Account: userName wanghaojie2011-droid, userId 48cf0997-029e-4929-8ac3-991cfdfeafdf, CLI key cli-2026-10-05T23-32-16.

Bug (docs/billing inconsistency):
The Provider plan page states "Credits never expire. Any unused credit rolls over." But in practice, at the last billing cycle my unused balance was forfeited and the plan auto-renewed on Nov 6, 2026 (current balance ~$13.98). The pricing page meanwhile says credits "reset monthly", so the two official pages contradict each other.

Steps to reproduce: buy Provider plan → leave credit unused for a cycle → auto-renewal forfeits it.

Expected behavior: per the "never expire / roll over" wording, unused credit should carry over.

Also asked via support email ([email protected], sent Nov 6 — only the automated acknowledgement received so far).

Questions:

  1. Which is correct — roll over or monthly reset?
  2. If "never expire" is intended, can the forfeited credit be restored?
  3. How do I disable auto-renewal (which Studio/billing setting)? Will that stop the next charge on Dec 6?

Thanks.

Expected Behavior

Per the documented "Credits never expire. Any unused credit rolls over.", unused credit should carry over to the next cycle instead of being forfeited. If monthly reset is actually the intended behavior, the two docs should say the same thing.

Actual Behavior

Unused balance was forfeited at renewal; support email (Nov 6) has had no substantive reply.

Steps to reproduce the issue
  1. Buy the Provider plan ($15/month).
  2. Leave the credit unused for a billing cycle.
  3. Auto-renewal triggers — the unused balance is wiped and a new $15 charge occurs (last one: Nov 6, 2026).
Command Code Version

1.88.4

Operating System

macOS

Terminal/IDE

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Shell

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Session file (optional)

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Fix prompt (optional)

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Additional context

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Forks
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Merge moyen
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PR mergées (30 j)
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