django-helpdesk

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• Hamburger menu button does nothing on public pages that have no sidebar (JS TypeError)

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  bug

  Difficulty 2/5 1-3 hours Newbie friendliness 79/100

  django-helpdesk/django-helpdesk#1496 · 1 comment · Opened Nov 4, 2026

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• Demodesk queues are missing database fields. cant test per queue permission on demodesk

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  bug

  Difficulty 3/5 1-2 days Newbie friendliness 65/100

  django-helpdesk/django-helpdesk#1495 · Opened Nov 4, 2026

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• Public ticket updates can error with unfilled fields

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  Difficulty 3/5 1-2 days Newbie friendliness 45/100

  django-helpdesk/django-helpdesk#1493 · Opened Nov 2, 2026

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• QA Contribution Proposal

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  enhancement

  Difficulty 3/5 1-2 days Newbie friendliness 52/100

  django-helpdesk/django-helpdesk#1474 · 4 comments · 1 reaction · Opened Oct 12, 2026

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• Identify ticket submitters by account, not only by email address

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  enhancement

  Difficulty 5/5 Over a week Newbie friendliness 35/100

  django-helpdesk/django-helpdesk#1463 · 3 comments · Opened Sep 30, 2026

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• Per-queue permissions: listings and authorization use two different definitions of "accessible"

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  Difficulty 5/5 Over a week Newbie friendliness 25/100

  django-helpdesk/django-helpdesk#1423 · 1 reaction · Opened Sep 4, 2026

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• Two permission helpers disagree, and the list side always wins

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  Difficulty 4/5 3-5 days Newbie friendliness 42/100

  django-helpdesk/django-helpdesk#1413 · 2 comments · Opened Aug 31, 2026

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• Reopened tickets use "updated" email templates and skip submitter notification

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  bug

  Difficulty 4/5 3-5 days Newbie friendliness 53/100

  django-helpdesk/django-helpdesk#1367 · 3 comments · Opened Aug 4, 2026

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• Limitation: datatables_ticket_list URL is too big

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  enhancement

  django-helpdesk/django-helpdesk#1339 · 2 comments · 1 assignee · Opened May 3, 2026

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• Non-staff users should be able to update their tickets

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  Difficulty 4/5 3-5 days Newbie friendliness 25/100

  django-helpdesk/django-helpdesk#1332 · Opened Dec 30, 2025

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• Question: Custom permissions checks per-queue?

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  Difficulty 4/5 Over a week Newbie friendliness 15/100

  django-helpdesk/django-helpdesk#1125 · 9 comments · Opened Oct 20, 2023

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• Knowledgebase documentation

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  question

  Difficulty 4/5 3-5 days Newbie friendliness 18/100

  django-helpdesk/django-helpdesk#1085 · 5 comments · Opened Apr 6, 2023

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• users can view other people's tickets

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  Difficulty 4/5 3-5 days Newbie friendliness 18/100

  django-helpdesk/django-helpdesk#1018 · 2 comments · Opened Jun 6, 2022

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• Configuration problem (user rights)

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  enhancement

  Difficulty 3/5 1-2 days Newbie friendliness 22/100

  django-helpdesk/django-helpdesk#986 · 2 comments · Opened Dec 15, 2021

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• Knowledgebase QoL improvements for v0.4

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  enhancement help wanted

  Difficulty 5/5 Over a week Newbie friendliness 15/100

  django-helpdesk/django-helpdesk#945 · 2 comments · 3 reactions · Opened Feb 10, 2021

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• Asset management

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  enhancement

  Difficulty 5/5 Over a week Newbie friendliness 8/100

  django-helpdesk/django-helpdesk#921 · 2 comments · Opened Jan 5, 2021

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• Add Tickets submitter_id as primary key for authenticated users

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  Difficulty 5/5 Over a week Newbie friendliness 15/100

  django-helpdesk/django-helpdesk#865 · 2 comments · Opened Aug 25, 2020

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• add uuid compatible version, as i have a user model with uuid, but in this library there are checks, of int on owner objects.

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  Difficulty 4/5 Over a week Newbie friendliness 15/100

  django-helpdesk/django-helpdesk#810 · Opened Apr 2, 2020

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• Adding unique_id using python uuid to be used in URL like /helpdesk/ticket/8a75346b-72f4-4884-8a47-f447005b9be5

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  enhancement

  Difficulty 3/5 1-2 days Newbie friendliness 22/100

  django-helpdesk/django-helpdesk#768 · 5 comments · Opened Jul 26, 2019

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• develop branch: There should be a "public" link auto-generated and available to staff for all tickets

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  Difficulty 2/5 1-3 hours Newbie friendliness 52/100

  django-helpdesk/django-helpdesk#740 · 1 reaction · Opened Mar 10, 2019

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• building ticket ID's on new format

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  Difficulty 3/5 1-2 days Newbie friendliness 15/100

  django-helpdesk/django-helpdesk#658 · 1 comment · Opened Oct 31, 2018

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• Rich-text for form fields

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  enhancement

  Difficulty 3/5 1-2 days Newbie friendliness 22/100

  django-helpdesk/django-helpdesk#618 · 7 comments · Opened May 24, 2018

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• Issue tracker integration support

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  Difficulty 5/5 Over a week Newbie friendliness 8/100

  django-helpdesk/django-helpdesk#617 · 2 comments · Opened May 15, 2018

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• Permission issue: Allow user to see tickets created by user and tickets assigned to the user

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  Difficulty 4/5 3-5 days Newbie friendliness 15/100

  django-helpdesk/django-helpdesk#605 · 2 comments · Opened Apr 15, 2018

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• attachments of deleted tickets are not deleted from file system

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  Difficulty 3/5 Half a day Newbie friendliness 22/100

  django-helpdesk/django-helpdesk#599 · 1 comment · Opened Feb 28, 2018

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• "Active" User Type cannot submit a ticket when "HELPDESK_SUBMIT_A_TICKET_PUBLIC = False"

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  Difficulty 3/5 1-2 days Newbie friendliness 18/100

  django-helpdesk/django-helpdesk#589 · 2 comments · Opened Feb 2, 2018

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• How do I get total tickets assigned for a staff user?

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  Difficulty 2/5 1-3 hours Newbie friendliness 18/100

  django-helpdesk/django-helpdesk#533 · 3 comments · Opened Jul 26, 2017

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• default assigned_to

  May be free again @gwasser claimed this 3435 days ago, and no pull request is open. Open

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  enhancement

  django-helpdesk/django-helpdesk#516 · 3 comments · 1 assignee · Opened Jun 6, 2017

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• Hide default fields

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  Difficulty 3/5 1-2 days Newbie friendliness 25/100

  django-helpdesk/django-helpdesk#503 · 9 comments · 3 reactions · Opened Apr 13, 2017

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• Refactor ticket_* tests into unit tests for staff.py

  May be free again @reduxionist claimed this 3578 days ago, and no pull request is open. Open

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  enhancement

  django-helpdesk/django-helpdesk#478 · 2 comments · 1 assignee · Opened Jan 16, 2017

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• Knowledge Base only for staff attribute

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  Difficulty 3/5 1-2 days Newbie friendliness 25/100

  django-helpdesk/django-helpdesk#390 · 2 comments · Opened Mar 3, 2016

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• Any ideas to start using django generic views ?

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  Difficulty 5/5 Over a week Newbie friendliness 15/100

  django-helpdesk/django-helpdesk#372 · 14 comments · Opened Dec 20, 2015

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• Multiple smtp accounts for each Queue

  May be free again @reduxionist claimed this 3616 days ago, and no pull request is open. Open

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  enhancement

  django-helpdesk/django-helpdesk#336 · 6 comments · 1 assignee · Opened Jul 13, 2015

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• Feature Request: Add ability to paste a bitmap into a ticket.

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  Difficulty 4/5 3-5 days Newbie friendliness 22/100

  django-helpdesk/django-helpdesk#302 · 4 comments · 1 reaction · Opened Feb 16, 2015

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• disable send email to public submitter automatically on ticket-create?

  May be free again @gwasser claimed this 3491 days ago, and no pull request is open. Open

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  enhancement

  django-helpdesk/django-helpdesk#211 · 2 comments · 1 assignee · Opened May 20, 2014

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• Template structure

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  Difficulty 4/5 3-5 days Newbie friendliness 15/100

  django-helpdesk/django-helpdesk#598 · 7 comments · Opened Feb 28, 2018

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