[Exploratory] Integrations - Link ONL945 Export Error redirects to Hmm it's not here... page

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Assessment

Difficulty
2/5
Estimated time
1-3 hours
Newbie friendliness
62/100
Issue type
Bug
Clarity
Clearly specified
Activity status
Active
Tech stack
typescript

Research direction

Start by following the Report details view’s ONL945 Export Error help link and identify where its destination is configured. Check the existing tests for export error links, then update or add coverage so the link opens a relevant help article instead of the “Hmm it's not here...” page.

Written by the indexing model from the issue text.

Description

Monthly Not a priority

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Version Number: 9.5.32-0
Reproducible in staging?: Yes
Reproducible in production?: N/A - new feature, doesn't exist in prod
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/tc/TC-1000003
Email or phone of affected tester (no customers): [email protected], [email protected]
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: All Platforms
App Component: Workspace Settings

Action Performed:

Preconditions:

  • User is an Admin of a Workspace
  • Use [email protected] account (Credentials to connect Integration in 1Password)
    .......................
  1. Open a Control workspace on mobile or web
  2. Navigate to Workspace settings > Connections > Accounting
  3. Tap Intuit Enterprise Suite > Select Connect to sandbox
  4. Select IES Sandbox Company US ed9b Parent as company > Complete the connection and verify IES is syncing without any error
  5. Create a report in a workspace connected to Intuit Enterprise Suite > Submit and Approve report
  6. Check Report details view for Export status
  7. Observe the error with link ONL945 Export Error
  8. Tap to open the help link

Expected Result:

User should be redirected to help article related to solving the issue in question

Actual Result:

Link ONL945 Export Error redirects to Hmm it's not here... page

Workaround:

Unknown

Platforms:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome Safari

Screenshots/Videos

https://github.com/user-attachments/assets/c0772c50-6614-4d95-912a-a5fb3394fce0

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Applause Internal Information
Exported by: Mita Rachim
Bug ID: 7305298

Dominant language
TypeScript
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Forks
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Avg merge
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Merged PRs (30d)
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