zulip/zulip

Limited cross realm users

Open

#4,623 opened on Apr 26, 2017

View on GitHub
 (4 comments) (0 reactions) (0 assignees)Python (19,672 stars) (7,339 forks)batch import
area: integrations (email and mirroring)help wantednew feature

Description

Originally asked in #790 and thereafter written as a new issue.

Is it possible to have a set of users which are cross realm, but only to some extent? I've created an image to better explain.

The image depicts a situation where members of a Support Team can access any number of realms (customers in my case), however only a given set (i.e not all realms).

Alt. 1 depicts full flexibility, whether Alt. 2 depicts that a realm can only have 1 Support Team assigned. Alt. 1 would be my preferred solution (but Alt. 2 may be sufficient).

Is it possible to somehow achieve this using Zulip?

This would best be accomplished with some sort of realm groups, so realm access wouldn't need to be assigned individually: User -> Group -> Realm

Short background of my requirements if it may help: A Customer user should be able to ask private questions which all members of assigned Support Teams may see and respond to. Users at the customer should not see other users' conversations, only their own (because conversations may be of private nature). Support Teams should be able to contact Customer users individually or in group.

support team access

Contributor guide

Tech stack
python
Domain
backendauthorization
Issue type
feature
DifficultyEstimated implementation difficulty for a new contributor, from 1 for very small changes to 5 for expert-level work.
4
Estimated timeA rough time range for an experienced contributor to investigate, implement, test, and prepare a pull request.
over 1 week
Activity statusHow available the issue appears right now: fresh, active, stale, blocked, or waiting on maintainer input.
stale
ClarityHow clearly the issue explains the expected change, acceptance criteria, and next step.
mostly clear
Prerequisites
Understanding of Zulip's realm modelPythonDjango
Newbie friendlinessA 1-100 score estimating how approachable this issue is for first-time contributors.
20
Research direction
Investigate Zulip's current realm and user permission system, particularly how cross realm users (e.g., bots) work. The issue proposes a user group realm hierarchy. Look at models like Realm, UserProfile, and any existing group implementation. Discuss with maintainers on whether Alt. 1 or Alt. 2 is desired and the database schema changes needed. Reference #790 for prior discussion.