sourcegraph/sourcegraph-public-snapshot

NPS feedback pop up doesn't interrupt workflow

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#12,372 创建于 2020年7月21日

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描述

Feature request

  • allowing users to opt out in the future
  • moving from a popup to an inline display
  • focus on learning from users

Is your feature request related to a problem? If so, please describe.

Customer feedback

Never popup. Certainly not for ratings. I come to source graph for work, not to give feedback.

https://app.hubspot.com/contacts/2762526/company/464956351/

Background

The reason NPS surveys are shown after 30 days of usage is because we didn't want it to show up once per month, especially if a user is only using Sourcegraph a few times per month. We estimated that 30 days of usage would map to requesting feedback every 45-90 days (depending on how often the user interacts with Sourcegraph). The pop up is also NEVER shown on a search result or file page, so it will not interfere with active searches.

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