autoteamcommunityconnectors/source/freshdeskfrozengood first issueteam/connectors-pythonteam/usetype/enhancement
描述
Tell us about the problem you're trying to solve
Freshdesk has an endpoint for retrieving ticket activity history which is reported in this article but is not mentioned in their main API documentation.
We use this dataset to track state transitions for individual tickets. We get access to the full history of status transitions for this ticket, which allows to see when the ticket was opened, pending, finally resolved.
This is not possible to obtain from the existing freshdesk connector tables.
Describe the solution you’d like
Supporting the freshdesk ticket activities export as an independent stream.
Describe the alternative you’ve considered or used
We forked a community supported freshdesk singer tap and added this functionality here
Additional context
Are you willing to submit a PR?
Yes! We have already started work on this