thunderbird/thunderbird-android

Unable to transfer profiles from chromebook

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#10,033 opened on Oct 30, 2025

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 (7 comments) (0 reactions) (0 assignees)Kotlin (13,479 stars) (2,734 forks)batch import
good first issuetype: bug

Description

Checklist

  • I have used the search function to see if someone else has already submitted the same bug report.
  • I will describe the problem with as much detail as possible.

App

Thunderbird for Android

App version

13.0

Where did you get the app from?

Google Play

Android version

Not as far as I know.

Device model

Chromebook Asus CX3402CB

Steps to reproduce

Open Thunderbird for Android Click Get Started Click Import Settings

Expected behavior

Open camera to read the QR codes

Actual behavior

Screen flashed black and returns to Import setting screen

Logs

Please refer to: https://support.mozilla.org/en-US/questions/1542788 for more descrition of the problem. This report is following a review I posted on Google Play. The Mozilla report question is where I first reported having problems. I followed the link to retrieve logs and just bgot a page saying "This Wiki is outdated".

Contributor guide

Tech stack
kotlinandroid
Domain
mobile
Issue type
bug
DifficultyEstimated implementation difficulty for a new contributor, from 1 for very small changes to 5 for expert-level work.
3
Estimated timeA rough time range for an experienced contributor to investigate, implement, test, and prepare a pull request.
1-2 days
Activity statusHow available the issue appears right now: fresh, active, stale, blocked, or waiting on maintainer input.
fresh
ClarityHow clearly the issue explains the expected change, acceptance criteria, and next step.
needs investigation
Prerequisites
Android developmentKotlin
Newbie friendlinessA 1-100 score estimating how approachable this issue is for first-time contributors.
25
Research direction
Investigate the crash when opening camera to scan QR codes for import. The issue references a support forum link and mentions a black screen flash. Check camera permissions and the activity flow for QR scanning. Look at the ImportSettings screen and any camera related code. The logs may indicate a NullPointerException or missing intent.