ServiceNow Incident Integration as an alert action

Open
#451 0 comments 0 reactions 0 assignees View on GitHub

Nobody has claimed this yet.

Assessment

Difficulty
5/5
Estimated time
Over a week
Newbie friendliness
35/100
Issue type
Feature
Clarity
Mostly clear
Activity status
Stale
Tech stack
python
Domain
security

Research direction

Start by locating how detection definitions declare alert actions and how existing adaptive responses are represented. Compare that path with the snow_incident action provided by the Splunk Add-on for ServiceNow. Done means detection definitions can configure this action and the behavior is covered by the project's relevant validation or generation checks.

Written by the indexing model from the issue text.

Description

enhancement

Is your feature request related to a problem? Please describe.
Yes, for an increased coverage in DaC, we need support for various Adaptive Responses (alert actions).

Describe the solution you'd like
One of the most used Adaptive Responses in ES is to create incidents in the ServiceNow platform. There is a Splunk supported TA for this, called Splunk Add-on for ServiceNow.

I'd like to have the option to configure the snow_incident alert action in my detection definitions.

Describe alternatives you've considered
Continue to use Splunk Web to configure the snow_incident adaptive response for each detection.

Additional context
Is there interest for this, so I can open a PR to propose changes?

Dominant language
Python
Stars
139
Forks
52
Avg merge
1h 16m
Merged PRs (30d)
3

Contributor guide

No contributing guide indexed for this repository

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

More from splunk/contentctl

All issues in splunk/contentctl

Similar issues

More Python issues

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.