sourcegraph/zendesk-discord-integration

Translate Discord pings

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#11 opened on Aug 18, 2023

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enhancementgood first issue

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Description

When someone is pinged in Discord in a support post, <#snowflake> should be replaced by @username and, if possible, link to the user, or the Zendesk equivalent (can you ping people in tickets?)

Contributor guide

Research direction
Find where Discord messages are processed and implement a function to replace `<#snowflake>` with the corresponding `@username` using the Discord API, and optionally link to the user profile. Check Zendesk API for user mentions.
Tech stack
typescript
Domain
backend
Issue type
Feature
DifficultyEstimated implementation difficulty for a new contributor, from 1 for very small changes to 5 for expert-level work.
2
Estimated timeA rough time range for an experienced contributor to investigate, implement, test, and prepare a pull request.
1-3 hours
Activity statusHow available the issue appears right now: fresh, active, stale, blocked, or waiting on maintainer input.
Fresh
ClarityHow clearly the issue explains the expected change, acceptance criteria, and next step.
Clear
Prerequisites
Git
Newbie friendlinessA 1-100 score estimating how approachable this issue is for first-time contributors.
70