NPS feedback pop up doesn't interrupt workflow · sourcegraph/sourcegraph-public-snapshot

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designgood first issue

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Description

Feature request

allowing users to opt out in the future
moving from a popup to an inline display
focus on learning from users

Is your feature request related to a problem? If so, please describe.

Customer feedback

Never popup. Certainly not for ratings. I come to source graph for work, not to give feedback.

https://app.hubspot.com/contacts/2762526/company/464956351/

Background

The reason NPS surveys are shown after 30 days of usage is because we didn't want it to show up once per month, especially if a user is only using Sourcegraph a few times per month. We estimated that 30 days of usage would map to requesting feedback every 45-90 days (depending on how often the user interacts with Sourcegraph). The pop up is also NEVER shown on a search result or file page, so it will not interfere with active searches.

Contributor guide

Research direction: Investigate the current NPS popup implementation in the frontend codebase. Look for the component that triggers the popup after 30 days, understand its timing logic, and explore ways to add an opt out mechanism or convert it to an inline display without interrupting the user's workflow. Check for any existing design patterns for feedback collection.
Tech stack: go
Domain: frontend
Issue type: Feature
Difficulty: 2
Estimated time: 1-2 days
Activity status: Active
Clarity: Mostly clear
Prerequisites: Git
Newbie friendliness: 70