qmk/qmk_firmware

[Bug] Keychron Q11 ISO not recognized after computer shutdown

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#21,686 opened on Aug 3, 2023

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 (11 comments) (0 reactions) (0 assignees)C (43,867 forks)batch import
bughelp wanted

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Description

Describe the Bug

The keyboard is not detected (keys not working, no backlight) after the computer is shutdown and powered on again. It has to be disconnected and reconnected multiple times so it can work again. It has been tested on multiple computers and usb cables.

Keyboard Used

keychron/q11/iso_encoder

Link to product page (if applicable)

https://www.keychron.com/products/keychron-q11-qmk-custom-mechanical-keyboard-iso-layout-collection

Operating System

Windows, Linux

qmk doctor Output

Ψ QMK Doctor is checking your environment.
Ψ CLI version: 1.1.1
Ψ QMK home: C:/Users/songe/qmk_firmware
Ψ Detected Windows 10 (10.0.22621).
Ψ QMK MSYS version: 1.7.2
Ψ Git branch: master
Ψ Repo version: 0.21.6
Ψ - Latest master: 2023-07-30 00:22:39 -0400 (14e14e9ab8) -- Correct "less than" to "up to" in squeezing_avr?id=layers (#21639)
Ψ - Latest upstream/master: 2023-08-03 10:03:29 +0200 (37b62606ce) -- Add VIA layout for Dactyl Manuform 5x6 (#21649)
Ψ - Latest upstream/develop: None
Ψ - Common ancestor with upstream/master: 2023-07-30 00:22:39 -0400 (14e14e9ab8) -- Correct "less than" to "up to" in squeezing_avr?id=layers (#21639)
Ψ - Common ancestor with upstream/develop: None
Ψ All dependencies are installed.
Ψ Found arm-none-eabi-gcc version 10.1.0
Ψ Found avr-gcc version 8.5.0
Ψ Found avrdude version 7.0
Ψ Found dfu-programmer version 0.7.2
Ψ Found dfu-util version 0.11
Ψ Submodules are up to date.
Ψ Submodule status:
Ψ - lib/chibios: 2023-04-15 13:48:04 +0000 --  (11edb1610)
Ψ - lib/chibios-contrib: 2023-01-11 16:42:27 +0100 --  (a224be15)
Ψ - lib/googletest: 2021-06-11 06:37:43 -0700 --  (e2239ee6)
Ψ - lib/lufa: 2022-08-26 12:09:55 +1000 --  (549b97320)
Ψ - lib/vusb: 2022-06-13 09:18:17 +1000 --  (819dbc1)
Ψ - lib/printf: 2022-06-29 23:59:58 +0300 --  (c2e3b4e)
Ψ - lib/pico-sdk: 2023-02-12 20:19:37 +0100 --  (a3398d8)
Ψ - lib/lvgl: 2022-04-11 04:44:53 -0600 --  (e19410f8)
Ψ QMK is ready to go

Is AutoHotKey / Karabiner installed

  • AutoHotKey (Windows)
  • Karabiner (macOS)

Other keyboard-related software installed

No response

Additional Context

No response

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