airbytehq/airbyte

Source Freshdesk: add `ticket_activities` stream

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#13.827 aberto em 15 de jun. de 2022

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Description

Tell us about the problem you're trying to solve

Freshdesk has an endpoint for retrieving ticket activity history which is reported in this article but is not mentioned in their main API documentation.

We use this dataset to track state transitions for individual tickets. We get access to the full history of status transitions for this ticket, which allows to see when the ticket was opened, pending, finally resolved.

This is not possible to obtain from the existing freshdesk connector tables.

Describe the solution you’d like

Supporting the freshdesk ticket activities export as an independent stream.

Describe the alternative you’ve considered or used

We forked a community supported freshdesk singer tap and added this functionality here

Additional context

Are you willing to submit a PR?

Yes! We have already started work on this

Guia do colaborador

Pilha de tecnologia
pythonrest api
Domain
backenddata
Tipo Issue
feature
DifficultyDificuldade de implementação estimada para um novo contribuidor, de 1 para alterações muito pequenas a 5 para trabalho de nível especializado.
3
Tempo estimadoUm intervalo de tempo aproximado para um colaborador experiente investigar, implementar, testar e preparar um pull request.
1-3 hours
Status da atividadeQuão disponível o issue aparece agora: novo, ativo, obsoleto, bloqueado ou aguardando entrada do mantenedor.
active
ClarityCom que clareza o issue explica a mudança esperada, os critérios de aceitação e a próxima etapa.
clear
Prerequisites
Python basicsAirbyte connector developmentREST API concepts
Simpatia para novatosUma pontuação de 1 a 100 que estima o quão acessível este issue é para colaboradores iniciantes.
65
Direção de pesquisa
Review the existing source freshdesk connector in the airbyte repository, particularly the stream definitions in `source freshdesk/streams.py`. Examine the referenced fork at `snaptravel/tap freshdesk` for the ticket activities schema and implementation. Look at comments in this issue for any additional guidance from maintainers. Then implement the new stream by following the pattern of existing streams like 'tickets'.