[ENHANCEMENT] [v2.10.8] Add the ability to attach files during escalation

Open
#501 0 comments 0 reactions 0 assignees View on GitHub

Nobody has claimed this yet.

Assessment

Difficulty
4/5
Estimated time
3-5 days
Newbie friendliness
45/100
Issue type
Feature
Clarity
Needs clarification
Activity status
Active
Tech stack
php
Domain
backend

Research direction

Start by tracing the existing escalation flow and how files are currently attached to the task created by an escalation. Determine where attachments would need to be selected and transferred during escalation, then verify that the completed flow includes the document on the resulting task.

Written by the indexing model from the issue text.

Description

Hi!

I’d like to ask: is it possible for the plugin to include an option to attach files when escalating a ticket? I know files can be attached to the task created by the escalation, but it would streamline the process if the document could be attached directly during the escalation itself.

Thanks in advance.

Best regards!

Dominant language
PHP
Stars
28
Forks
38
Avg merge
17h 52m
Merged PRs (30d)
13

Contributor guide

No contributing guide indexed for this repository

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

More from pluginsGLPI/escalade

All issues in pluginsGLPI/escalade

Similar issues

More PHP issues

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.