Remote agent fail to start on raspberry pi

What kind of issue is this?

• PlatformIO Core. If you’ve found a bug, please provide an information below.

---

Configuration

Operating system: Raspbian Lite (32bit)

PlatformIO Version (platformio --version): PlatformIO Core, version 6.1.15

Description of problem

I have a fresh install of raspbian lite on a raspberry pi 3, after installing python, platformio and pio remote agent I cannot start the remote agent and I get an error that seems to be related to openssl.

Steps to Reproduce

1. Install raspbian-lite/raspbian on raspberry pi (3 in my case)

# Update stuff...
sudo apt update && sudo apt upgrade -y

# Make sure needed python packages are installed
sudo apt install python3 python3-pip python3-venv

# Get version
python --version

Python 3.11.2

# Make sure pip is installed and up to date
python -m pip install --upgrade pip
# Get version
python -m pip --version

pip 23.0.1

2. Install PlatformIO

# Install PlatformIO
curl -fsSL -o get-platformio.py https://raw.githubusercontent.com/platformio/platformio-core-installer/master/get-platformio.py
python3 get-platformio.py

# Get version
$HOME/.platformio/penv/bin/platformio --version

PlatformIO Core, version 6.1.15

# Add PlatformIO to PATH...

# Install udev rules
curl -fsSL https://raw.githubusercontent.com/platformio/platformio-core/develop/platformio/assets/system/99-platformio-udev.rules | sudo tee /etc/udev/rules.d/99-platformio-udev.rules
# Reload service to apply changes
sudo service udev restart

3. Setup remote agent

# Install OS dependencies for remote agent
sudo apt install libffi-dev libssl-dev

# Install required libraries for the remote agent
pio remote agent
# ==> SUCCESS

4. Login to PlatformIO account and get the token

pio account login

Username or email:
Password: 
Successfully logged in!

pio account token

Password: 
Personal Authentication Token: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

5. Start remote agent

# Start remote agent
pio remote agent start
# ==> ERROR

Actual Results

ImportError: Traceback (most recent call last):
  File "/home/bayrem/.platformio/penv/lib/python3.11/site-packages/platformio/__main__.py", line 103, in main
    cli()  # pylint: disable=no-value-for-parameter
    ^^^^^
  File "/home/bayrem/.platformio/penv/lib/python3.11/site-packages/click/core.py", line 1157, in __call__
    return self.main(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/home/bayrem/.platformio/penv/lib/python3.11/site-packages/click/core.py", line 1078, in main
    rv = self.invoke(ctx)
         ^^^^^^^^^^^^^^^^
  File "/home/bayrem/.platformio/penv/lib/python3.11/site-packages/platformio/cli.py", line 85, in invoke
    return super().invoke(ctx)
           ^^^^^^^^^^^^^^^^^^^
  File "/home/bayrem/.platformio/penv/lib/python3.11/site-packages/click/core.py", line 1688, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
                           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/home/bayrem/.platformio/penv/lib/python3.11/site-packages/click/core.py", line 1688, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
                           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/home/bayrem/.platformio/penv/lib/python3.11/site-packages/click/core.py", line 1688, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
                           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/home/bayrem/.platformio/penv/lib/python3.11/site-packages/click/core.py", line 1434, in invoke
    return ctx.invoke(self.callback, **ctx.params)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/home/bayrem/.platformio/penv/lib/python3.11/site-packages/click/core.py", line 783, in invoke
    return __callback(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/home/bayrem/.platformio/penv/lib/python3.11/site-packages/platformio/remote/cli.py", line 68, in remote_agent_start
    from platformio.remote.client.agent_service import RemoteAgentService
  File "/home/bayrem/.platformio/penv/lib/python3.11/site-packages/platformio/remote/client/agent_service.py", line 27, in <module>
    from platformio.remote.client.base import RemoteClientBase
  File "/home/bayrem/.platformio/penv/lib/python3.11/site-packages/platformio/remote/client/base.py", line 30, in <module>
    from platformio.remote.factory.ssl import SSLContextFactory
  File "/home/bayrem/.platformio/penv/lib/python3.11/site-packages/platformio/remote/factory/ssl.py", line 16, in <module>
    from OpenSSL import SSL  # pylint: disable=import-error
    ^^^^^^^^^^^^^^^^^^^^^^^
  File "/home/bayrem/.platformio/packages/contrib-pioremote/OpenSSL/__init__.py", line 8, in <module>
    from OpenSSL import crypto, SSL
  File "/home/bayrem/.platformio/packages/contrib-pioremote/OpenSSL/crypto.py", line 17, in <module>
    from OpenSSL._util import (
  File "/home/bayrem/.platformio/packages/contrib-pioremote/OpenSSL/_util.py", line 6, in <module>
    from cryptography.hazmat.bindings.openssl.binding import Binding
  File "/home/bayrem/.platformio/packages/contrib-pioremote/cryptography/hazmat/bindings/openssl/binding.py", line 14, in <module>
    from cryptography.hazmat.bindings._openssl import ffi, lib
ImportError: /home/bayrem/.platformio/packages/contrib-pioremote/cryptography/hazmat/bindings/_openssl.abi3.so: undefined symbol: FIPS_mode

============================================================

An unexpected error occurred. Further steps:

* Verify that you have the latest version of PlatformIO using
  `python -m pip install -U platformio` command

* Try to find answer in FAQ Troubleshooting section
  https://docs.platformio.org/page/faq/index.html

* Report this problem to the developers
  https://github.com/platformio/platformio-core/issues

============================================================

Expected Results

2024-08-07 08:12:23 [info] Name: raspberry
2024-08-07 08:12:23 [info] Connecting to PlatformIO Remote Development Cloud
2024-08-07 08:12:23 [info] Successfully connected
2024-08-07 08:12:23 [info] Authenticating
2024-08-07 08:12:24 [info] Successfully authorized

Additional info

There are other people who faced a similar issue:

• https://community.platformio.org/t/pio-remote-agent-not-start/13475
• https://community.platformio.org/t/working-github-action-for-remote-test/30882
• https://community.platformio.org/t/howto-raspberry-pi-3-as-remote-agent-oct-2020/16700