papercups-io/papercups

Investigate XMPP support

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#75 opened on Aug 4, 2020

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 (5 comments) (2 reactions) (0 assignees)Elixir (566 forks)batch import
help wanted

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Description

See this comment: https://elixirforum.com/t/an-open-source-alternative-to-intercom-drift-etc/33450/4

I'm not too familiar with XMPP, but wanted to kick off a discussion thread here so I don't forget about it :)

Contributor guide

Research direction
Research XMPP integration with Papercups. Read the linked forum thread for context. Explore how to add XMPP support for messaging between agents and customers.
Tech stack
elixir
Domain
backend
Issue type
Research
DifficultyEstimated implementation difficulty for a new contributor, from 1 for very small changes to 5 for expert-level work.
2
Estimated timeA rough time range for an experienced contributor to investigate, implement, test, and prepare a pull request.
1-3 hours
Activity statusHow available the issue appears right now: fresh, active, stale, blocked, or waiting on maintainer input.
Active
ClarityHow clearly the issue explains the expected change, acceptance criteria, and next step.
Needs investigation
Prerequisites
Elixir
Newbie friendlinessA 1-100 score estimating how approachable this issue is for first-time contributors.
60