CopilotStudioWorkshop > Lab files > Lab 03 > Pg 12 > Graph Connectors > ServiceNowKB3 connection instructions issues

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Assessment

Difficulty
2/5
Estimated time
1-3 hours
Newbie friendliness
45/100
Issue type
Documentation
Clarity
Clearly specified
Activity status
Stale
Domain
documentation

Research direction

Open Lab files.zip and inspect the PDF's Lab 03, page 12, where the ServiceNowKB3 connection is referenced. Compare this with the ServiceNow connection setup steps shown through Lab 04, page 9; done means the earlier prerequisite is clearly explained before the connection is selected.

Written by the indexing model from the issue text.

Description

Describe the bug

The instructions suggest that we (or something) has previously created the ServiceNow connection

  1. Navigate to the Knowledge tab of your agent and select Add knowledge.
  2. Select Advanced
  3. Select ServiceNow Knowledge
  4. Under “Select an existing connection:”, choose the pre-created ServiceNowKB3 connection.
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To Reproduce
Steps to reproduce the behavior:

  1. Download Lab files.zip
  2. Go to PDF > Lab 03
  3. Go to Page 12
  4. See error

Expected behavior

Connection to have been mentioned beforehand.

Additional context

Steps on how to create a ServiceNow connection are highlighted until Lab 04 > Page 9

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Dominant language
TypeScript
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Forks
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PR merge metrics
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