[white Label- Card Wizard]: Name control is visually appearing as button but acting like expandable control.

Open
#5,731 0 comments 0 reactions 0 assignees View on GitHub

Nobody has claimed this yet.

Assessment

Difficulty
3/5
Estimated time
1-2 days
Newbie friendliness
35/100
Issue type
Bug
Clarity
Needs clarification
Activity status
Stale
Tech stack
html
Domain
accessibility, frontend

Research direction

Start by reproducing the issue in the white label Card Wizard flow and inspect the Name control's exposed ARIA role and expansion behavior with Edge and Windows Narrator. Done means the control's role and visual appearance accurately match whether activating it expands form fields.

Written by the indexing model from the issue text.

Description

A11yUsable Accessibility area-accessibility Bot Services BotFrameworkWebChat_Web bug customer-reported HCL-BIC
Is it an issue related to Adaptive Cards?

No response

What is the PWD impact?

Users form expectations based on visual cues. When the control looks like a button but unexpectedly reveals form fields, keyboard‑only and cognitive users may become disoriented. This mismatch increases cognitive load and may cause users to mistakenly assume they clicked the wrong control or triggered an unintended action.

What browsers and screen readers do this issue affect?

Windows: Edge with Windows Narrator

Are there any code-based customization done to Web Chat?

No, I am using Web Chat without any customizations except "styleOptions".

What version of Web Chat are you using?

Latest production

Which area does this issue affect?

ARIA roles

What is the public URL for the website?

No response

How to reproduce the issue?

Repro Steps

  1. Open URL: chro and sign in using valid credentials.
  2. Navigate to web chat page and select 4.18.1-main.20240927.ea7a875 (30/9/2024) version and then select mockBot link under present label and then select open web chat in new window link at bottom.
    3.Navigate to white label experience chat page and type Card Wizard word in type your message text box.
  3. Response will appear.
  4. Navigate to the Name control and activate it.
  5. Observe an issue that Name control is visually appearing as button but acting like exapandable control.
What do you expect?

The element should expose a role and visual appearance that matches its actual behavior. If activating the control expands form fields, it should be represented as an expandable control (e.g., accordion) rather than a button.

What actually happened?

Name control is visually appearing as button but acting like expandable control.

Do you have any screenshots or recordings to repro the issue?

https://github.com/user-attachments/assets/10513299-8245-41e9-a9ee-fe5a9a9b962c

Did you find any DOM elements that might have caused the issue?

No response

MAS reference

No response

WCAG reference

No response

WAI-ARIA reference

No response

Adaptive Card JSON
Additional context

No response

Dominant language
HTML
Stars
1.8k
Forks
1.6k
Avg merge
22h 58m
Merged PRs (30d)
2

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

More from microsoft/BotFramework-WebChat

All issues in microsoft/BotFramework-WebChat

Similar issues

More Accessibility issues

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.