[White Label- Layout] Narrator focus is moving to hidden after should see asterisks, should see bold text and should see asterisks and monospace fonts.

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Assessment

Difficulty
3/5
Estimated time
1-2 days
Newbie friendliness
35/100
Issue type
Bug
Clarity
Mostly clear
Activity status
Stale
Tech stack
html
Domain
accessibility, frontend, web-dev

Research direction

Reproduce the issue from the webchat-loader URL using version 4.18.1-main.20240927.ea7a875 and Windows Narrator. Inspect the Bot response section after entering “Layout,” focusing on the asterisks, bold text, and monospace examples. Done means Narrator no longer moves focus to hidden technical text.

Written by the indexing model from the issue text.

Description

A11ySev3 A11yWCAG Accessibility area-accessibility Bot Services BotFrameworkWebChat_Web bug customer-reported HCL-BIC
Is it an issue related to Adaptive Cards?

No response

What is the PWD impact?

Users who rely on screen readers encounter irrelevant technical text that was never meant to be read out loud. This disrupts reading flow, increases cognitive load, and makes the editor content confusing and difficult to understand.

What browsers and screen readers do this issue affect?

Windows: Edge with Windows Narrator

Are there any code-based customization done to Web Chat?

No, I am using Web Chat without any customizations except "styleOptions".

What version of Web Chat are you using?

Latest production

Which area does this issue affect?

Focus management

What is the public URL for the website?

No response

How to reproduce the issue?

Pre-Requisite:
Turn on Narrator

Repro Steps

  1. Open URL: https://compulim.github.io/webchat-loader/ and sign in using valid credentials.
  2. Navigate to web chat page and select 4.18.1-main.20240927.ea7a875 (30/9/2024) version and then select mockBot link under present label and then select open web chat in new window link at bottom.
    3.Navigate to white label experience chat page and type Layout word in type your message text box.
  3. Response will appear.
  4. Navigate to the Bot response section.
  5. Observe an issue that Narrator focus is moving to hidden after should see asterisks, should see bold text and should see asterisks and monospace fonts.
What do you expect?

Users who rely on screen readers encounter irrelevant technical text that was never meant to be read out loud. This disrupts reading flow, increases cognitive load, and makes the editor content confusing and difficult to understand.

What actually happened?

Narrator focus is moving to hidden after should see asterisks, should see bold text and should see asterisks and monospace fonts.

Do you have any screenshots or recordings to repro the issue?

https://github.com/user-attachments/assets/45ddaa80-7211-4b15-bab6-64c3d6ccd3b2

Did you find any DOM elements that might have caused the issue?

No response

MAS reference

No response

WCAG reference

No response

WAI-ARIA reference

No response

Adaptive Card JSON
Additional context

No response

Dominant language
HTML
Stars
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Forks
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Avg merge
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Merged PRs (30d)
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