airbytehq/airbyte

Source Freshdesk: add `ticket_activities` stream

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#13,827 opened on 2022年6月15日

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説明

Tell us about the problem you're trying to solve

Freshdesk has an endpoint for retrieving ticket activity history which is reported in this article but is not mentioned in their main API documentation.

We use this dataset to track state transitions for individual tickets. We get access to the full history of status transitions for this ticket, which allows to see when the ticket was opened, pending, finally resolved.

This is not possible to obtain from the existing freshdesk connector tables.

Describe the solution you’d like

Supporting the freshdesk ticket activities export as an independent stream.

Describe the alternative you’ve considered or used

We forked a community supported freshdesk singer tap and added this functionality here

Additional context

Are you willing to submit a PR?

Yes! We have already started work on this

コントリビューターガイド

技術スタック
pythonrest api
領域
backenddata
Issue 種別
feature
難度新しい貢献者にとっての実装難度です。1 は非常に小さな変更、5 は専門的な作業です。
3
推定時間経験ある貢献者が調査、実装、テスト、pull request 準備にかけるおおよその時間範囲です。
1-3 hours
活動状況Issue が今どれだけ取り組みやすいかを示します。新しい、活発、古い、ブロック中、またはメンテナー入力待ちなどです。
active
明確さ期待される変更、受け入れ条件、次の手順がどれだけ明確かを示します。
clear
前提条件
Python basicsAirbyte connector developmentREST API concepts
初心者向け度初回貢献者にどれだけ取り組みやすいかを 1-100 で推定したスコアです。
65
調査方針
Review the existing source freshdesk connector in the airbyte repository, particularly the stream definitions in `source freshdesk/streams.py`. Examine the referenced fork at `snaptravel/tap freshdesk` for the ticket activities schema and implementation. Look at comments in this issue for any additional guidance from maintainers. Then implement the new stream by following the pattern of existing streams like 'tickets'.