NPS feedback pop up doesn't interrupt workflow
#12.372 aperta il 21 lug 2020
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Descrizione
Feature request
- allowing users to opt out in the future
- moving from a popup to an inline display
- focus on learning from users
Is your feature request related to a problem? If so, please describe.
Customer feedback
Never popup. Certainly not for ratings. I come to source graph for work, not to give feedback.
https://app.hubspot.com/contacts/2762526/company/464956351/
Background
The reason NPS surveys are shown after 30 days of usage is because we didn't want it to show up once per month, especially if a user is only using Sourcegraph a few times per month. We estimated that 30 days of usage would map to requesting feedback every 45-90 days (depending on how often the user interacts with Sourcegraph). The pop up is also NEVER shown on a search result or file page, so it will not interfere with active searches.