Source Freshdesk: add `ticket_activities` stream

(8 commenti) (0 reazioni) (0 assegnatari)Python (3358 fork)batch import

autoteamcommunityconnectors/source/freshdeskfrozengood first issuehyd-provehyd-reviewteam/connectors-pythonteam/usetype/enhancement

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Descrizione

Tell us about the problem you're trying to solve

Freshdesk has an endpoint for retrieving ticket activity history which is reported in this article but is not mentioned in their main API documentation.

We use this dataset to track state transitions for individual tickets. We get access to the full history of status transitions for this ticket, which allows to see when the ticket was opened, pending, finally resolved.

This is not possible to obtain from the existing freshdesk connector tables.

Describe the solution you’d like

Supporting the freshdesk ticket activities export as an independent stream.

Describe the alternative you’ve considered or used

We forked a community supported freshdesk singer tap and added this functionality here

Additional context

Are you willing to submit a PR?

Yes! We have already started work on this

Guida contributor

Direzione di ricerca: Esamina il connettore source freshdesk esistente nel repository airbyte, in particolare le definizioni degli stream in `source freshdesk/streams.py`. Esamina il fork referenziato in `snaptravel/tap freshdesk` per lo schema e l'implementazione delle attività dei ticket. Controlla i commenti in questo issue per eventuali indicazioni aggiuntive dai maintainer. Quindi implementa il nuovo stream seguendo il pattern degli stream esistenti come 'tickets'.
Tech stack: python
Dominio: api
Tipo issue: Funzionalità
Difficoltà: 2
Tempo stimato: Mezza giornata
Stato attività: Attiva
Chiarezza: Chiara
Prerequisiti: GitPython
Adatta ai principianti: 80