chatwoot/chatwoot

[CW-2871] emoji support for slack integration

Closed

#1,887 opened on Mar 9, 2021

View on GitHubContributor guide
 (10 comments) (0 reactions) (0 assignees)Ruby (7,215 forks)batch import
BugGood first issuefeature-requestslack🐳 channel/live-chat

Repository metrics

Stars
 (29,225 stars)
PR merge metrics
 (Avg merge 22d 16h) (133 merged PRs in 30d)

Description

Is your enhancement request related to a problem? Please describe. Currently when sending emoji via slack to a web-user, the emoji will come through with the slack text name, such as 😦

This is true even if the slack user pastes a native emoji and doesn't use the slack picker.

Interestingly, emoji coming the other way work just fine.

Describe the solution you'd like I'd like the emoji to be shown as the visual emoji.

Describe alternatives you've considered Only alternate I can think of is implementing this feature myself. Might take a look at the source and see. :-)

Additional context

image

From SyncLinear.com | CW-2871

Contributor guide

Research direction
Investigate how Slack messages are received and processed in the codebase. Identify where emoji text names are converted to visual emoji for web users. Consider using a library like `gemoji` to map emoji names to unicode.
Tech stack
ruby
Domain
backend
Issue type
Feature
DifficultyEstimated implementation difficulty for a new contributor, from 1 for very small changes to 5 for expert-level work.
3
Estimated timeA rough time range for an experienced contributor to investigate, implement, test, and prepare a pull request.
Half day
Activity statusHow available the issue appears right now: fresh, active, stale, blocked, or waiting on maintainer input.
Active
ClarityHow clearly the issue explains the expected change, acceptance criteria, and next step.
Clear
Prerequisites
Ruby
Newbie friendlinessA 1-100 score estimating how approachable this issue is for first-time contributors.
65