airbytehq/airbyte

Source Freshdesk: add `ticket_activities` stream

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#13,827 opened on Jun 15, 2022

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Description

Tell us about the problem you're trying to solve

Freshdesk has an endpoint for retrieving ticket activity history which is reported in this article but is not mentioned in their main API documentation.

We use this dataset to track state transitions for individual tickets. We get access to the full history of status transitions for this ticket, which allows to see when the ticket was opened, pending, finally resolved.

This is not possible to obtain from the existing freshdesk connector tables.

Describe the solution you’d like

Supporting the freshdesk ticket activities export as an independent stream.

Describe the alternative you’ve considered or used

We forked a community supported freshdesk singer tap and added this functionality here

Additional context

Are you willing to submit a PR?

Yes! We have already started work on this

Contributor guide

Research direction
Study the existing Freshdesk connector in Airbyte and the provided tap freshdesk fork to implement the ticket activities stream following Airbyte's CDK patterns.
Tech stack
python
Domain
api
Issue type
Feature
DifficultyEstimated implementation difficulty for a new contributor, from 1 for very small changes to 5 for expert-level work.
2
Estimated timeA rough time range for an experienced contributor to investigate, implement, test, and prepare a pull request.
Half day
Activity statusHow available the issue appears right now: fresh, active, stale, blocked, or waiting on maintainer input.
Active
ClarityHow clearly the issue explains the expected change, acceptance criteria, and next step.
Clear
Prerequisites
GitPython
Newbie friendlinessA 1-100 score estimating how approachable this issue is for first-time contributors.
80