PipedreamHQ/pipedream

[ACTION] Ticket summary action for Freshdesk

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#20968 opened on May 22, 2026

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actionenhancementgood first issuehelp wanted

Description

For Neople

Is there a specific app this action is for? Freshdesk

Please provide a link to the relevant API docs for the specific service / operation. https://developers.freshdesk.com/api/#ticket_summary

View Summary Update Summary Delete Summary

Contributor guide

Tech stack
javascriptnodejsrest api
Domain
api
Issue type
feature
DifficultyEstimated implementation difficulty for a new contributor, from 1 for very small changes to 5 for expert-level work.
3
Estimated timeA rough time range for an experienced contributor to investigate, implement, test, and prepare a pull request.
1-3 hours
Activity statusHow available the issue appears right now: fresh, active, stale, blocked, or waiting on maintainer input.
fresh
ClarityHow clearly the issue explains the expected change, acceptance criteria, and next step.
clear
Prerequisites
Familiarity with Pipedream action developmentNode.js basicsREST API concepts
Newbie friendlinessA 1-100 score estimating how approachable this issue is for first-time contributors.
70
Research direction
Review the 'components/freshdesk/' directory in the Pipedream repository for existing action patterns. Study the Freshdesk API documentation for ticket summary endpoints (View, Update, Delete). Implement the action following the standard Pipedream action structure, including props for auth and ticket ID, and a run method that makes HTTP requests.