Background image doesn't load on some computers with specific title

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#227 2 comments 0 reactions 0 assignees View on GitHub

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Assessment

Difficulty
4/5
Estimated time
3-5 days
Newbie friendliness
42/100
Issue type
Bug
Clarity
Mostly clear
Activity status
Stale
Tech stack
javascript
Domain
desktop

Research direction

Start with the provided appdmg.json configuration and compare processing of the exact title "Shift" with "Shft" and "Shift ". Reproduce the missing-background behavior on an affected computer, then verify that the background image loads for the exact title without changing the other configuration.

Written by the indexing model from the issue text.

Description

Our team has noticed an issue with the background image not loading on some computers when the dmg title is set to our app's name "Shift".

For unknown reasons, this issue doesn't seem to happen when we remove the "i" or add anything including a single space after "Shift". In our testing, the background image loads as expected with the following titles.

  • "Shft"
  • "Shift "
  • "Shift 8.5.0.0"

Here are the contents of the appdmg.json file that causes the issue:

{
  "title": "Shift",
  "icon": "shift-logo.icns",
  "background": "dmg.png",
  "contents": [
    { "x": 448, "y": 344, "type": "link", "path": "/Applications" },
    { "x": 192, "y": 344, "type": "file", "path": "Shift.app" }
  ],
  "code-sign": {
    "signing-identity": "..."
  }
}

On only certain computers, the background image doesn't appear as seen below.

Screen Shot 2023-04-24 at 12 54 06 PM
Dominant language
JavaScript
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